Questions List

• Where can I pick up the vehicle?
• Where can I drop off the vehicle?
• Can I get information about the Depots?
• Information about the first night
• What happens when I pick up the motorhome?
• What happens when I drop off the motorhome?
• Is it possible to pick up a Motorhome in one city and drop it off in another?
• Is it possible to pick up or drop off the Motorhome at the airport or at a train station?
• What time can I pick up and drop off my vehicle?
• What is necessary to bring?
• Do you have any vehicles with automatic transmission?
• Is there a minimum / maximum age to drive a motorhome?
• Is it possible to use a current license to drive a motorhome?
• Is there an additional charge for more than one driver?
• How many seatbelts are in the motorhome?
• Can a child seat be fitted?
• Can we just pull over on the side of the road with our Motorhome?
• Can I travel to Eastern Europe?
• Depot Holidays
• Cancellations
• Whats Included
• Insurance Information

Where can I pick up the vehicle? [Top]

Vehicles can be picked up at our depots in Brest, Paris West, Paris South, Lyon, Toulouse, Nice, Montpellier, Marseille and Ajaccio. See map below.

Where can I drop off the vehicle? [Top]

Vehicles can be dropped off at our depots in Brest, Paris West, Paris South, Lyon, Toulouse, Nice, Montpellier, Marseille and Ajaccio. See map below.

JULY and AUGUST - No Returns on Saturdays or Sundays! However, you can pickup on Saturday Mornings!

Can I get information about the Depots? [Top]

Paris

Distance to Depot

• Airports
  • Orly - 30 KM
  • Paris Charles de Gaulle - 35 KM
  • Beauvais - 75KM
• Rail
  • Eurostar (Paris Gare Du Nord) - 17KM
• Public Transport in France - http://www.ratp.fr/

Depot Timetable

Marseille

Distance to Depot

• Airports
  • Marseille Airport - 25km
• Rail
  • Marseille or AIX TGV - 20km
• If you want a Taxi, you can expect to pay:
  • From & To Airport = 40 Euro, 30 mins
  • Aix or Marseille TGV = 30 Euro, 25 - 30 minutes
  • Aix or Marseille hotel = 30 Euro 25 – 30 mins
  • Please note these are example prices - we do not arrange the taxi trip

Depot Timetable

Nice

Distance to Depot

• Airports
  • Nice Côte d'Azur - 5km
• Rail
  • Nice - 10km
• If you want a Taxi, you can expect to pay:
  • From & To Airport = 30 Euro, 10 mins
  • Main train station = 40 Euro, 25-30 minutes
  • Downtown Hotel = 40 Euro, 25-30 mins
  • Please note these are example prices - we do not arrange the taxi trip

Depot Timetable

Toulouse

Distance to Depot

• Airports
  • Toulouse Blagnac - 25km
• Rail
  • Toulouse - 20km
• If you want a Taxi, you can expect to pay:
  • From & To Airport = 40 Euro, 30-35 mins
  • Main train station = 40 Euro, 30-35 mins
  • Downtown Hotel = 40 Euro, 30-35 mins
  • Please note these are example prices - we do not arrange the taxi trip

Depot Timetable

Lyon

Distance to Depot

• Airports
  • Lyon St Exupery - 25km
• Rail
  • Lyon - 20km
• If you want a Taxi, you can expect to pay:
  • From & To Airport = 40 Euro, 30-35 mins
  • Main train station = 40 Euro, 30-35 mins
  • Downtown Hotel = 40 Euro, 30-35 mins
  • Please note these are example prices - we do not arrange the taxi trip

Depot Timetable

Brest

Distance to Depot

• Airports
  • Brest - 32km
• Rail
  • Brest - 35km
• If you want a Taxi, you can expect to pay:
  • From & To Airport = 40 Euro, 30-35 mins
  • Main train station = 50 Euro, 30-35 mins
  • Roscoff = 50 Euro, 30-35 mins
  • Please note these are example prices - we do not arrange the taxi trip

Depot Timetable

Ajaccio (Corsica)

MEETING POINT = AIRPORT OR FERRY OR TRAIN STATION OR HOTEL. We can arrange a pickup or dropoff from a meeting point to or from the depot. This will cost an extra Euro 20. Please let us know if you want this service.

Depot Timetable

Monday to Saturday, 08.00-12.30 & 14.00-18.00. Sundays available on request from June to September.

Information about the first night [Top]

We strongly recommend our clients spend their first night in a hotel. (please refer to our list of "recommended hotels")

What happens when I pick up the motorhome? [Top]

DEPARTURE FORMALITIES : Allow approximately one hour for departure formalities

Normal pick-up time is between 09:00 to 11:00 and between 14:00 to 17:00.

NO DEPARTURE AFTER 17:00.

There is no refund if vehicle is picked up later than scheduled time.

Upon his arrival, the client should expect to :

1. Show a valid driving license (domestic or international)
2. Leave a security deposit (1,800 €) – credit card imprint VISA, MASTERCARD or AMEX not processed. This is to ensure vehicle is returned on time, complete with all equipment and in undamaged condition.
3. Watch a 15 mn video “How to operate your motorhome” (French or English).
4. A bilingual “Operator Manual” is given to our clients. The vehicle is then inspected by Depot Staff and the renter who is asked to sign a “Departure contract”. The rental is thus open.

We provide free storage for luggage or other valuables (plane tickets…). Not for One-Way rentals.

What happens when I drop off the motorhome? [Top]

Normal Return time is between 09:00 to 12:00 and between 14:00 to 17:00.

NO RETURN AFTER 17:00.

Penalties are charged for late returns without prior authorization.

There is no refund if rental is terminated by client before scheduled time.

Please Note!

• Toilet must be clean and empty
• Waste water tank must be drained
• Interior of motorhome must be clean (especially refrigerator, stove and shower)
• INDOOR CLEANING CHARGES (EURO 100) MAY APPLY IF VEHICLE IS RETURNED NOT CLEAN.
• Diesel tank must be full (as it was on departure)

The security deposit is returned provided that the motorhome is undamaged and clean.
The vehicle is inspected by Depot Staff and the renter who is asked to sign a “Return contract”. The rental is thus closed.

Is it possible to pick up a Motorhome in one city and drop it off in another? [Top]

Yes! One way rentals is available between all our branches. We have depots in all the major gate ways of France. Conditions apply. See here for more details.

Is it possible to pick up or drop off the Motorhome at the airport or at a train station? [Top]

Pick up and drop off of vehicles is available from any of our depots. Sorry, but we do not have depots located at airports or train stations so pick up and drop off is not available at these locations. All our depots are not far from the airport or the train station, and are approximately 30 to 40 minutes from the airport or train station. The best and easiest way to get to our depots is by taxi – WE CAN ARRANGE PRIVATE TRANSFERS.

What time can I pick up and drop off my vehicle? [Top]

Vehicles can be picked up (and returned) between 09:00 and 11:30 and between 14.00 and 16 or 17.00.
NO DEPARTURE / NO RETURN ON SUNDAY AND BANK HOLIDAYS

What is necessary to bring? [Top]

Our Motorhomes come almost fully equipped for the number of people that are travelling. For an extra 20€ per person, we provide bed linen including pillows, sheets and blanket. Neither bath towels nor tea towels are provided. Also, all kitchenware including cutlery, plates, pots and pans are provided. For a small fee we can even provide outdoor camping chairs and tables.

Do you have any vehicles with automatic transmission? [Top]

No, sorry, all our vehicles have a manual transmission.

Is there a minimum / maximum age to drive a motorhome? [Top]

The minimum age is 21. No Maximum age

Is it possible to use a current license to drive a motorhome? [Top]

Yes, all our motorhomes can be driven with a valid drivers license from your country of residence. If you wish you can also travel with a valid International Drivers license, but this is not mandatory.

Is there an additional charge for more than one driver? [Top]

No, additional driver is free of charge. (maximum 2 drivers per motorhome)

How many seatbelts are in the motorhome? [Top]

This depends on what type of motorhome you have. Usually 2 passengers can sit in the front. The other seatbelts – usually 2 - are located in the rear around the dining table.

Can a child seat be fitted? [Top]

Child seats can be fitted in certain models. Ask for further information

Can we just pull over on the side of the road with our Motorhome? [Top]

We do recommend you stay in recognised camping grounds or caravan parks, you will be more safe in these areas. In France local by-laws usually require you to utilise the camping grounds. Also, from an environmental point of view it is also better to stay within designated camping sites.

Can I travel to Eastern Europe? [Top]

Travel to Eastern Europe is limited to the European Union countries (Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania) and Croatia and Slovenia. Travel to other Eastern Europe countries is not allowed and not covered by our insurance.

JULY and AUGUST - No Return on Saturdays! [Top]

CLOSED ON SUNDAYS (No pickup - No dropoff possible) and on following Bank Holidays:

• 01 November 2006
• 11 November 2006
• 25 December 2006
• 09 April 2007
• 01 May 2007
• 08 May 2007
• 17 May 2007
• 15 August 2007
• 01 November 2007
• 24 December 2007
• 31 December 2007

Trips with overlapping seasons are charged by the day at the appropriate seasonal rate.

e.g. Type C1, 21 June 10 AM to 12 July 4 PM = 22 days = 10 days in mid season + 12 days in high season

Rentals are calculated on a daily basis, not a 24 hour basis : Pickup must be in the morning and if you dropoff more than 4 hours after your pickup time, you will be charged an extra day. Both the first and last days are charged.

We can, however, possibly be flexible during mid and low season.

CANCELLATION / ALTERATIONS POLICY [Top]

Any alterations to a booking after it has been confirmed will incur a Euro50 fee!

The terms of payment are as follows : 30% upon reservation with a minimum of 150 Euro. The balance is to be paid 40 days before departure or else the reservation will be cancelled. If the booking is made with less than 40 days notice, we will charge the full amount upon reservation.

If the case of cancellation, the following conditions apply :
from the date of reservation to the 55th day before departure : Euro 50,
from the 54th to the 40th day before departure : 30% of the total cost is charged,
from the 39th day to the departure date : 100% is charged

All Rates Include [Top]

• VAT
• Insurance with Euro 1,800 excess. See full Insurance Details below.
• Deposit : Euro 1,800 to be paid on departure day. This is refundable at the end of the trip
• Guaranteed newer vehicle not older that two model years (2005 or 2006 models)
• Unlimited Mileage
• Vehicle Kit (water hose, jerrycan, electric cord, broom and dustpan, clothes hangers)
• Cooking Utensils
• Tourist Information (road maps, list of campgrounds, map of "Aires de services" (service areas)
• Regional suggested itineraries (Brittany, Loire Valley...)
• Outdoor cleaning after return

All our motorhomes are equipped with :

• 2 bottles of propane gas (one full, the other one half full)
• 1 bottle of toilet chemicals
• 1 fire extinguisher
• 1 water hose
• 1 jerrycan (20 liters)
• 1 electric cord + European adapter
• 1 broom + dustpan
• 5 clothes hangers
• 1 kit of spare fuses and bulbs
• 1 bilingual User's Manual
• 1 map of "Aires de Services" (service areas)
• 1 guide of selected campgrounds in France
• 6 plates, 6 dessert plates, 6 glasses, 6 bowls or mugs, 6 knives, 6 forks, 6 spoons, 6 tea spoons
• 1 can opener, 1 corkscrew, 1 bottle opener
• 1 frying pan, 2 sauce pans, 1 salad bowl, 1 platter, 1 strainer
• matches

Insurance [Top]

PUBLIC LIABILITY : (INCLUDED IN DAILY RATE)

Public liability insurance protects you for Euro 760,000 in case of fire or explosion. Public liability is unlimited in case of accident.

BASIC COVERAGE : (INCLUDED IN DAILY RATE)

All the drivers must be approved, be at least 20 years old and have already held a full domestic driver’s license for at least one year. International driving license is not mandatory. No charge for additional driver.

Our vehicles are insured against damage to vehicle from accident, fire, theft, vandalism and third part claim, subject to a Euro 1,800 excess clause. In the event of loss or damage to vehicle while on rental, the client’s responsibility is limited to a maximum of Euro 1,800 per occurrence.

With the purchase of Collision Damage Waiver (CDW), the client’s responsibility is reduced from a maximum of Euro 1,800 to Euro 300 per occurrence.

This guarantee is effective in the majority of western countries : France, Austria, Switzerland, Belgium, Germany, Netherlands, Italy, Spain, Portugal, United Kingdom, Ireland, Luxembourg, Norway, Sweden, Finland & Denmark, Greece, Hungary, Czech Republic (Oct.-2005). Other countries on request.

Exceptions : These events are not covered by our insurance, even with the purchase of CDW or PAI :

• Damages due to frost
• Damages to the interior of the vehicle
• Radio, tires and all glass damages (windscreen, windows)
• Theft of Personal belongings, or vandalism
• Electronic devices provided by Avis Car-Away (GPS – TV)

Note that even with the purchase of CDW, in case of damage caused by striking overhead objects and from backing up vehicle, the customer's responsibility is NOT reduced from Euro 1800 to Euro 300